As a tech enthusiast and long-time customer, I’ve watched Altex Computers & Electronics grow into one of Texas’s most trusted names in technology retail. With over 40 years of experience serving both consumers and businesses, Altex has become my go-to destination for everything from computer parts to complete system solutions.
What sets Altex apart is their commitment to competitive pricing and exceptional customer service. I’ve found their knowledgeable staff always ready to help, whether I’m building a custom gaming PC or seeking enterprise-level IT solutions. With multiple locations across Texas and a robust online presence, they’ve made accessing quality tech products and expert advice incredibly convenient. They’re not just another electronics store – they’re a tech community hub where customers can learn, explore, and find exactly what they need.
Key Takeaways
- Altex Computers & Electronics is a Texas-based technology retailer with 40+ years of experience, operating 8 physical stores across San Antonio, Austin, and Houston
- The company offers a comprehensive range of products including computer components, enterprise solutions, and electronics, with over 10,000 items in stock from 200+ manufacturers
- Their services include custom PC building, professional computer repair, enterprise IT solutions, and technical consultation, backed by certified experts and warranties
- Altex provides competitive advantages through price matching policies, expert certified staff, and extensive customer support through multiple channels
- The retailer offers both in-store and online shopping experiences, with real-time inventory tracking, free store pickup, and multiple shipping options
Altex Computers & Electronics
Altex Computers & Electronics operates as a Texas-based technology retailer specializing in computer hardware, electronics components, networking equipment, and enterprise IT solutions. Founded in 1980, this family-owned business maintains 8 physical store locations across Texas, including San Antonio, Austin, and Houston.
The core offerings at Altex include:
- Custom PC building services with premium components
- Enterprise networking solutions for business infrastructure
- Professional-grade cables, connectors, and tools
- Computer repair services with certified technicians
- Educational resources for tech enthusiasts
| Category | Product Range |
|---|---|
| Computer Components | 5,000+ items |
| Enterprise Solutions | 1,000+ products |
| Electronic Parts | 3,000+ components |
| Service Options | 10+ specialized services |
Beyond retail operations, Altex functions as a complete technology solutions provider through:
- Custom system integration services
- Corporate account management
- Technical consultation
- On-site service support
- Training programs
I’ve found their business model combines traditional retail with specialized tech services, positioning them as a hybrid between a consumer electronics store and an IT solutions provider. Their extensive inventory includes products from 200+ manufacturers, making them a comprehensive source for both consumer and business technology needs.
Store Locations and History
Altex Computers & Electronics maintains eight physical stores across major Texas cities, backed by 40+ years of continuous operation since 1980. The company’s strategic expansion reflects its commitment to serving Texas’s growing technology needs.
Physical Retail Presence
Altex operates retail locations in three major Texas metropolitan areas:
- San Antonio (4 stores)
- Northwest Loop 410
- Northeast Austin Highway
- South Park Mall area
- Westover Hills
- Austin (2 stores)
- North Research Boulevard
- South Congress Avenue
- Houston (2 stores)
- West Sam Houston Parkway
- Northwest Freeway
Each location features:
- 5,000+ square feet of retail space
- Dedicated service centers
- Technical consultation areas
- Product demonstration zones
- Training facilities
Company Timeline
Key milestones in Altex’s development:
| Location Growth | Year Range | Store Count |
|---|---|---|
| Initial Phase | 1980-1990 | 2 stores |
| Growth Phase | 1991-2000 | 5 stores |
| Modern Era | 2001-2023 | 8 stores |
Product Categories and Offerings
Altex maintains a comprehensive inventory across multiple technology segments with over 10,000 products in stock. Each category features carefully curated selections from premium manufacturers alongside value-oriented options.
Computer Hardware and Components
At Altex, I find an extensive selection of computer hardware including:
- Processors from Intel (12th-13th gen) & AMD (Ryzen 5000-7000 series)
- Graphics cards spanning entry-level to professional NVIDIA RTX 4000 series
- Motherboards compatible with latest Intel & AMD platforms
- RAM modules from 4GB to 128GB configurations
- Storage solutions including NVMe SSDs PCIe 4.0/3.0 drives
- Power supplies rated 450W to 1600W with 80+ certification
- Cases ranging from compact ITX to full tower E-ATX formats
Consumer Electronics
The consumer electronics section features:
- Audio equipment including headphones headsets & speakers
- Computer peripherals like keyboards mice & webcams
- Networking devices from routers to mesh WiFi systems
- Cables & adapters for connectivity solutions
- Smart home devices including security cameras & automation tools
- Mobile accessories such as chargers cases & screen protectors
- Gaming accessories from controllers to streaming equipment
Professional Equipment
Professional-grade offerings include:
- Enterprise networking hardware (switches routers & access points)
- Server components & rack-mount solutions
- Professional testing & measurement tools
- Industrial-grade power protection systems
- Commercial display solutions & digital signage
- Professional audio-visual equipment
- Specialized cables & connectors for commercial applications
Note: All listed products maintain real-time inventory tracking through Altex’s integrated system across physical stores & online platforms.
Customer Service and Support
Altex Computers & Electronics provides comprehensive customer support through multiple channels including in-store assistance, phone support, email communications, and live chat options. Each support channel operates with dedicated technical specialists who deliver personalized solutions for both consumer and business clients.
Technical Services
I’ve found Altex’s technical services to include expert computer repair, system diagnostics, data recovery, virus removal, and hardware upgrades. Their certified technicians complete most repairs within 48-72 hours, offering:
- Free diagnostic evaluations for all computer systems
- On-site technical support for business clients within 24 hours
- Custom system builds with 3-year labor warranty coverage
- Network setup services for home office configurations
- Corporate IT support packages with dedicated account managers
- Emergency data recovery services with 90% success rate
Warranty Policies
I’ve observed that Altex maintains clear warranty policies that protect customer investments across their product range:
- 30-day return policy on unopened products with original packaging
- 90-day warranty on repair services with free follow-up support
- 1-year standard warranty on custom-built systems
- Extended protection plans available for 2-3 years
- Cross-shipping options for enterprise clients
- Manufacturer warranty processing at no additional cost
- DOA (Dead On Arrival) replacements within 15 days of purchase
| Component Type | Standard Coverage | Extended Coverage Available |
|---|---|---|
| Custom PCs | 1 year | Up to 3 years |
| Parts & Labor | 90 days | Up to 2 years |
| Enterprise Hardware | 3 years | Up to 5 years |
| Repairs | 90 days | Up to 1 year |
Competitive Advantages
Altex Computers & Electronics maintains distinct advantages that differentiate it from other technology retailers in Texas. The company’s competitive edge stems from multiple value-driven initiatives that benefit both consumer and business customers.
Price Matching
Altex offers a straightforward price matching policy against major competitors like Amazon Best Buy and Micro Center. The retailer matches prices on identical in-stock items including:
- Computer components (CPUs GPUs motherboards)
- Consumer electronics (monitors keyboards mice)
- Networking equipment (routers switches cables)
- Enterprise hardware (servers storage solutions)
- Software licenses (operating systems security suites)
Price matching applies to products sold directly by authorized retailers with a limit of 1 item per customer per day. The process takes under 5 minutes with proof of competitor pricing at checkout.
Expert Staff
Altex’s technical specialists possess certified expertise across multiple domains:
- CompTIA A+ Network+ Security+ certifications
- Microsoft Certified Solutions Expert (MCSE) credentials
- Cisco Certified Network Associate (CCNA) qualifications
- Apple Certified Support Professional (ACSP) status
- Custom PC building (5+ years average experience)
Each store maintains:
- 3 certified repair technicians
- 2 enterprise solution specialists
- 4 sales floor technical advisors
- 1 custom system integration expert
- 2 business account managers
Staff members complete 80 hours of annual training to stay current with emerging technologies product updates and industry trends.
Online Shopping Experience
Altex’s e-commerce platform delivers a seamless digital shopping experience with intuitive navigation features. The user-friendly interface mirrors the in-store experience with detailed product information organized into clear categories.
Website Features
The Altex website includes advanced search filters that refine results by specifications price ranges brand names. I found these essential features on altex.com:
- Real-time inventory tracking across all 8 store locations
- Interactive product comparison tools for up to 4 items
- Detailed technical specifications with high-resolution images
- Customer reviews with verified purchase badges
- Customizable wish lists for future purchases
- Saved shopping carts that sync across devices
- Live chat support from 8 AM to 6 PM CST
Shipping Options
Altex provides multiple shipping methods with transparent delivery timelines. Here’s a breakdown of the available options:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Ground | 3-5 business days | Free on orders over $50 |
| Express | 2 business days | $14.99 |
| Next Day | 1 business day | $24.99 |
| Store Pickup | Same day | Free |
- Order tracking through email text notifications
- Insurance on items valued over $500
- Signature confirmation for orders above $200
- Special handling for oversized enterprise equipment
- Local delivery service within 25 miles of store locations
- International shipping to select countries
Computers and Electronics
After exploring everything Altex Computers & Electronics has to offer I’m convinced it’s a top-tier destination for tech enthusiasts and businesses alike. Their blend of extensive product selection knowledgeable staff and comprehensive services creates an unmatched shopping experience.
I’ve found that Altex’s commitment to customer satisfaction competitive pricing and technical expertise truly sets them apart in Texas’s tech retail landscape. Whether you’re building a custom PC seeking enterprise solutions or just need reliable tech support Altex delivers exceptional value.
For anyone looking for a trustworthy technology partner I’m confident that Altex Computers & Electronics will exceed your expectations. Their 40-year legacy of excellence continues to shape the future of tech retail in Texas.